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Informix News
13 Jan 12 - MC Press online - Informix Dynamic Server Entices New Users with Free Production Edition ... Read
11 Jan 12 - Computerworld - Ecologic Analytics and Landis+Gyr -- Suitors Decide to Tie the Knot... Read
9 Jan 12 - planetIDS.com - DNS impact on Informix / Impacto do DNS no Informix... Read
8 Sep 11 - TMCnet.com - IBM Offers Database Solution to Enable Smart Meter Data Capture... Read
1 Aug 11 - IBM Data Management Magazine - IIUG user view: Happy 10th anniversary to IBM and Informix... Read
8 Jul 11 - Database Trends and Applications - Managing Time Series Data with Informix... Read
31 May 11 - Smart Grid - The meter data management pitfall utilities are overlooking... Read
27 May 11 - IBM Data Management Magazine - IIUG user view: Big data, big time ( Series data, warehouse acceleration, and 4GLs )... Read
16 May 11 - Business Wire - HiT Software Announces DBMoto for Enterprise Integration, Adds Informix. Log-based Change Data Capture... Read
21 Mar 11 - Yahoo! Finance - IBM and Cable&Wireless Worldwide Announce UK Smart Energy Cloud... Read
14 Mar 11 - MarketWatch - Fuzzy Logix and IBM Unveil In-Database Analytics for IBM Informix... Read
11 Mar 11 - InvestorPlace - It's Time to Give IBM Props: How many tech stocks are up 53% since the dot-com boom?... Read
9 Mar 11 - DBTA - Database Administration and the Goal of Diminishing Downtime... Read
2 Feb 11 - DBTAs - Informix 11.7 Flexible Grid Provides a Different Way of Looking at Database Servers... Read
27 Jan 11 - exactsolutions - Exact to Add Informix Support to Database Replay, SQL Monitoring Solutions... Read
25 Jan 11 - PR Newswire - Bank of China in the UK Works With IBM to Become a Smarter, Greener Bank... Read
12 Oct 10 - Database Trends and Applications - Informix 11.7: The Beginning of the Next Decade of IBM Informix... Read
20 Sep 10 - planetIDS.com - ITG analyst paper: Cost/Benefit case for IBM Informix as compared to Microsoft SQL Server... Read
20 Jul 10 - IBM Announcements - IBM Informix Choice Edition V11.50 helps deploy low-cost scalable and reliable solutions for Apple Macintosh and Microsoft Windows... Read
20 Jul 10 - IBM Announcements - Software withdrawal: Elite Support for Informix Ultimate-C Edition... Read
24 May 10 - eWeek Europe - IBM Supplies Database Tech For EU Smart Grid... Read
23 May 10 - SiliconIndia - IBM's smart metering system allows wise use of energy... Read
21 May 10 - CNET - IBM to help people monitor energy use... Read
20 May 10 - ebiz - IBM Teams With Hildebrand To Bring Smart Metering To Homes Across Britain... Read
19 May 10 - The New Blog Times - Misurare il consumo energetico: DEHEMS è pronto... Read
19 May 10 - ZDNet - IBM software in your home? Pact enables five-city smart meter pilot in Europe... Read
17 March 10 - ZDNet (blog) David Morgenstern - TCO: New research finds Macs in the enterprise easier, cheaper to manage than... Read
17 March 2010 - Virtualization Review - ...key components of Big Blue's platform to the commercial cloud such as its WebSphere suite of application ser vers and its DB2 and Informix databases... Read
10 February 2010 - The Wall Street Journal - International Business Machines is expanding an initiative to win over students and professors on its products. How do they lure the college crowd?... Read


End of Support Dates

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Evolution of support

A message from Al Martin (Manager, Data Servers Global Support)

Abstract: In this short letter, Al Martin, Support Manager for Data Servers Global Support, explains how support will evolve for Informix Users.

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Dear IIUG Member,

IBM Support and Services maintain a very close relationship with the International Informix Users Group (IIUG). Like the IIUG, the IBM Data Management Organization is committed to the success of Informix customer's world wide. IBM Support maintains a relentless pursuit of client satisfaction and customer loyalty. Our mission is to evolve and transform our business operations to provide the best experience possible.

In today's ever-increasing, complex environment, a common support structure provides an efficient interface to drive down time to resolution. As a result, one of IBM's 2008 support initiatives is to further integrate Informix into IBM's standard support process. This is a strategic move to align IBM Informix with the product's vision of growth. The value proposition is to improve language capability, expand support into emerging markets, further integrate Informix towards a common experience, and better match talent to the aspects of the support process where skills fit best.

The investments we are making in WW Support are intended to bring problem resolution closer to the client and ensure a common, efficient and streamlined process. As a tenured customer you may notice that entitlement will be separated from the resolution process in an effort to foster a direct path to Subject Matter Expert. Additionally, analyst responsiveness will be transitioning to a callback model outside the US and Canada, to improve the local language support offering and target the right skill to address the incident in question. During this evolution towards improved service delivery, IBM's Follow-The-Sun (FTS), high availability service will remain unaltered.

Utilizing our strong partnership with IIUG, IBM welcomes your experience and feedback to make certain the right moves are being taken to continually improve your support experience. It is IBM's objective to exceed your every expectation. The leadership team will keep you informed of any further improvements in our support deliverables.

Should you have any comments or concerns please send your feedback to tsmail@us.ibm.com. Thank you for your loyalty.

- The IBM Data Management Support Team

Al Martin
SWG Client Support - Information Management Software
Manager, Data Servers Global Support
amartin@us.ibm.com