International Informix Users Group

	Informix News

16 October 08 - VendorRate - Informix Earns Top Customer Satisfaction Score on VendorRate in Q3... Read 14 August 08 - IIUG.org - Sellout Expected for the 2009 IIUG Informix Conference... Read 29 April 08 - IntelligentEnterprise.com - IBM Informix Upgrade Enhances Clustering, Database Management... Read 29 April 08 - itweek.com - IBM 'Cheetah 2' mauls data costs... Read 28 April 08 - eWeek.com - IBM Uncages Cheetah 2 Data Server... Read 28 April 08 - CNNMoney.com - IBM Helps Clients Reduce Data Management Costs With New Informix Dynamic Server... Read 09 April 08 - CNNMoney.com - MediaSpan Embeds IBM Informix Dynamic Server Software for Delivering News to Print, Web and Wireless Devices... Read 08 April 08 - IT-Director.com - Informix seeks developers... Read 18 February 08 - marketwire.com - Icarus Studios Partners With IBM to Upgrade Performance, Availability for Its Online Games... Read 17 January 08 - eWeek.com - IBM Adds Mac Support to IDS for Higher Education... Read 17 January 08 - informationweek.com - Lotus Notes For iPhone Signals Closer Ties Between IBM, Apple... Read 16 January 08 - marketwire.com - IBM Informix Dynamic Server to Deliver Support for Mac OS X... Read 16 January 08 - internetnews.com - IBM's IDS to Support Mac Platform... Read 28 June 07 - REG Developer - IBM and Informix tie down Cheetah... Read 27 June 07 - CBRonline.com - IBM corrects its own Informix customer figures... Read 14 June 07 - vnunet.com - IBM changes spots with Informix 'Cheetah' database... Read 14 June 07 - eChannelLine - IBM expands scope for IDS... Read 14 June 07 - Resellernews - IBM: Informix database alive and kicking... Read 13 June 07 - DB2 Magazine - Cheetah is now out of the gate... Read 12 June 07 - IBM - IDS 11 release announcement (pdf)... Read 12 June 07 - ChannelWeb Network - IBM Uncages IDS 11, Aka Cheetah, Database... Read 12 June 07 - eWeek.com - IBM's 'Cheetah' Ready to Pounce... Read 12 June 07 - InformationWeek - IBM Unleashes 'Cheetah' Database... Read 12 June 07 - WebWire - IBM Strengthens Database Portfolio With New Informix Dynamic Server... Read 12 June 07 - Intelligent Enterprise - IBM Unveils Informix Upgrade... Read 12 June 07 - ComputerWeekly.com - IBM's Cheetah IDS makes leap to better data centre clustering... Read 12 June 07 - ebiz - IBM Unveils Next Generation Informix Dynamic Server... Read 12 June 07 - computerworld.com - Will 'Cheetah' help IBM's Informix chase down market share?... Read 12 June 07 - Internetnews.com - No Data Can Outrun This 'Cheetah'... Read 12 June 07 - de.internet.com - IBM neuer Datenbank-Server mit Codenamen Cheetah ist fertig... Read 12 June 07 - verifox.de - IBM stärkt Datenbank-Portfolio mit neuem Informix Dynamic Server... Read 12 June 07 - golem.de - Informix 11 vorgestellt... Read 12 June 07 - Computerwoche.de - IBM stellt neue Informix-Version vor... Read 12 June 07 - IBM.de - IBM stärkt Datenbank-Portfolio mit neuem Informix Dynamic Server... Read 12 June 07 - Heise - IBM gibt Informix 11 frei... Read 25 May 07 - Taiwan.CNET.com - Local Taiwan Informix user group established... (Chinese language) ... Read 18 May 07 - ChannelWeb Network - IBM Musters Partners For Cheetah Release... Read 18 May 07 - eWeek.com - IBM Looks to 'Cheetah' to Speed Up Blade Servers... Read 7 May 07 - DB2 Magazine - SQL Shortcuts - Use these tricks to generate IDS SQL scripts... Read Previous news items

Home Member Area About IIUG

Evolution of support

A message from Al Martin (Manager, Data Servers Global Support)

Abstract: In this short letter, Al Martin, Support Manager for Data Servers Global Support, explains how support will evolve for Informix Users.

Dear IIUG Member,

IBM Support and Services maintain a very close relationship with the International Informix Users Group (IIUG). Like the IIUG, the IBM Data Management Organization is committed to the success of Informix customer's world wide. IBM Support maintains a relentless pursuit of client satisfaction and customer loyalty. Our mission is to evolve and transform our business operations to provide the best experience possible.

In today's ever-increasing, complex environment, a common support structure provides an efficient interface to drive down time to resolution. As a result, one of IBM's 2008 support initiatives is to further integrate Informix into IBM's standard support process. This is a strategic move to align IBM Informix with the product's vision of growth. The value proposition is to improve language capability, expand support into emerging markets, further integrate Informix towards a common experience, and better match talent to the aspects of the support process where skills fit best.

The investments we are making in WW Support are intended to bring problem resolution closer to the client and ensure a common, efficient and streamlined process. As a tenured customer you may notice that entitlement will be separated from the resolution process in an effort to foster a direct path to Subject Matter Expert. Additionally, analyst responsiveness will be transitioning to a callback model outside the US and Canada, to improve the local language support offering and target the right skill to address the incident in question. During this evolution towards improved service delivery, IBM's Follow-The-Sun (FTS), high availability service will remain unaltered.

Utilizing our strong partnership with IIUG, IBM welcomes your experience and feedback to make certain the right moves are being taken to continually improve your support experience. It is IBM's objective to exceed your every expectation. The leadership team will keep you informed of any further improvements in our support deliverables.

Should you have any comments or concerns please send your feedback to tsmail@us.ibm.com. Thank you for your loyalty.

- The IBM Data Management Support Team

Al Martin
SWG Client Support - Information Management Software
Manager, Data Servers Global Support
amartin@us.ibm.com